We're pretty serious about keeping your info safe - here's the straight talk on how we handle your data
Questions about your privacy? Give us a ring at (604) 782-5493
Look, we get it - privacy policies can be a total snooze-fest. But here at Jade Fyr Nexus Auto Repair, we actually care about your personal information and want you to know what's happening with it.
This policy covers what data we grab when you work with us, why we need it, and what we do with it. Whether you're bringing in your BMW for diagnostics or your Prius for hybrid maintenance, we handle your info with the same care we handle your vehicle.
By using our services or website, you're basically saying "yeah, I'm cool with this" - but if you've got concerns, let's talk about it.
The basics we need to get your car back to you:
Everything about your ride that helps us fix it right:
When you're browsing around our site, we collect some technical stuff:
We're not collecting this stuff just for fun. Here's what we actually do with it:
Schedule appointments, perform repairs, contact you about your vehicle, and basically do our job fixing your car right.
Process payments, send invoices, handle warranty claims, and keep financial records for tax purposes.
Send you maintenance reminders, appointment confirmations, and updates about your vehicle's service status.
Analyze trends, improve our services, train our techs, and figure out what our customers actually need.
We're not in the business of selling your info to random companies. But there are some situations where we share data:
Sometimes we gotta share vehicle details with OEM suppliers or parts distributors to get the right components for your European import or hybrid.
If you're filing a claim, we'll provide repair documentation and estimates to your insurance provider.
Payment processors, appointment scheduling tools, and other tech we use to run the shop smoothly.
If the law says we gotta hand over info (court orders, government requests, etc.), we'll comply - but we're not happy about it.
Here's something specific to our work - when we plug into your vehicle's computer system (especially with European imports and hybrids), we pull diagnostic data. This includes:
Diagnostic Trouble Codes (DTCs): Error codes your car's throwing at us
Sensor Readings: Temperature, pressure, voltage - all the technical stuff
Performance Data: How your engine, transmission, or hybrid system's actually performing
Calibration Info: Factory settings and any modifications
We keep this data to track your vehicle's health over time and catch problems before they become expensive headaches. It's stored securely and only shared with manufacturers when we need technical support or warranty coverage.
If you want your diagnostic history deleted, just ask - though we'd recommend keeping it for your own records.
Yeah, we use cookies - not the edible kind, unfortunately. Our website uses these little data files to remember your preferences and make things work smoother.
Keep the site functioning - can't really turn these off
Help us see what's working and what's not on the site
Remember your choices so you don't have to repeat yourself
You can disable cookies in your browser settings, but some parts of our site might not work as well. Your call.
We take security pretty seriously around here - just like we wouldn't leave your Mercedes unlocked in the parking lot, we don't leave your data sitting around unsecured.
Here's what we do:
That said, nothing's 100% foolproof. We do our best, but if there's ever a breach, we'll let you know ASAP and tell you what happened.
Under Canadian privacy laws (we're in BC, remember), you've got some rights regarding your personal info:
Want to see what we've got on file? Just ask and we'll show you.
If something's wrong (like an old phone number), we'll fix it.
In most cases, you can request deletion. Some stuff we gotta keep for legal/accounting reasons though.
Don't want promotional emails? No problem - just unsubscribe or tell us.
Want your service records to take elsewhere? We'll provide them in a usable format.
We don't hoard your info forever, but we do need to keep some records for practical and legal reasons:
| Type of Data | Retention Period |
|---|---|
| Service Records | 7 years (for warranty and liability purposes) |
| Financial Records | 7 years (tax law requirements) |
| Vehicle Diagnostics | 5 years (helps track long-term issues) |
| Marketing Consents | Until you opt-out or 3 years of inactivity |
| Website Analytics | 26 months (standard practice) |
After these periods, we'll either delete or anonymize your data so it can't be traced back to you.
Look, we know this is a lot of info. If you've got questions, concerns, or just want to chat about how we handle your data, we're here for you.
(604) 782-5493
service@jadefyrnexus.info
Mailing Address:
Jade Fyr Nexus Auto Repair
1847 Kingsway Avenue
Vancouver, BC V5N 2S7
We might update this policy from time to time - usually when laws change or we add new services. We'll post the updated version here with a new date at the top. If it's a big change, we'll shoot you an email or give you a heads-up when you're in the shop. Keep checking back every now and then, especially if you're the type who actually reads this stuff.